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A Sample Complaint Letter to a Hotel
A sample complaint letter addressed to the hotel manager informing him about a horrible staying experience.
799E Drachman
Tuscon, AZ 89729
28 September 2016
Phone: 485 418 9591
Email: josephlilee@gmail.com
Subject: Poor experience complaint
Jeff Calloway
Manager
Sunshine Hotel
50 S Hare Street
Brooklyn, NY 15504
Dear Mr. Calloway,
This is regarding my stay at your hotel, Sunshine Hotel, from 15.08.2016 to 20.08.2016. I have been a regular customer at your hotel since I have to stay here to attend my office seminars. I have always received excellent hospitality and service from your staff. However, during my recent experience was unsatisfactory.
I was given room number 201 at your hotel. When I entered the room it was unclean; the beds were not made, and even the bathroom was not disinfected. I called room service, but they seemed reluctant to clean the room and came up after an hour. I wanted to complain to the floor manager but he was unavailable.
Such behavior and inefficiency are highly unprofessional. I request you look into the matter at your earliest leisure.
Regards,
Joseph Lilee.
