1919 Times Downloaded

More in

A Sample Airline Complaint Letter

1919 Times Downloaded

A sample letter written to an airlines company issuing a complaint about bad service.

[Letter]Charlotte Andrews

856 Fusce Road

Roseville, Nebraska 21203

27 September 2016


Phone: 325 608 9540

Email: j.parks24@gmail.com


Subject: Complaint to airline about bad service


Roger Barns

Senior Manager

Virgin Atlantic Airlines

Crawley, West Sussex- RH10 9NM

United Kingdom


Dear Mr. Barns,

I am writing this letter to bring to your notice a disappointing incident that occurred with me due to the acute irresponsibility and inefficiency of your staff.

I booked a ticket for Flight No. 7S527 which was scheduled on 2nd August to fly from Boston to Edinburgh. On reaching the airport, I was informed that the flight had been canceled about three hours ago due to technical issues. When I enquired about why I wasn’t informed, your staff rudely told that it was not possible for them to inform each passenger individually. I have been a regular customer of your airline for almost five years, and I have always been intimated if there was a cancellation. Such behavior is unacceptable and shows your company in very poor light.

I request you to look into the matter and assure me in written form that such unprofessional attitude will be dealt with, and it will not be repeated. I will have to consider my legal options if no steps are taken.


Charlotte Andrews.[/Letter]

Download, 1919 Times Downloaded

Leave a Reply

Your email address will not be published. Required fields are marked *


Support Here To Our Members And Prospective Members.