A sample letter written to an airlines company issuing a complaint about bad service.
856 Fusce Road
Roseville, Nebraska 21203
27 September 2016
Phone: 325 608 9540
Subject: Complaint to airline about bad service
Virgin Atlantic Airlines
Crawley, West Sussex- RH10 9NM
Dear Mr. Barns,
I am writing this letter to bring to your notice a disappointing incident that occurred with me due to the acute irresponsibility and inefficiency of your staff.
I booked a ticket for Flight No. 7S527 which was scheduled on 2nd August to fly from Boston to Edinburgh. On reaching the airport, I was informed that the flight had been canceled about three hours ago due to technical issues. When I enquired about why I wasn’t informed, your staff rudely told that it was not possible for them to inform each passenger individually. I have been a regular customer of your airline for almost five years, and I have always been intimated if there was a cancellation. Such behavior is unacceptable and shows your company in very poor light.
I request you to look into the matter and assure me in written form that such unprofessional attitude will be dealt with, and it will not be repeated. I will have to consider my legal options if no steps are taken.