221 Parkrow Boulevard
Phone: 434 228 0450
Sub: Lost Luggage Complaint
British Airways Ltd.
I am an American, who has been a loyal customer and frequent traveler of your airline since the past one decade, and my traveling experiences have always been excellent. However, my recent most flight on your airline turned out to be an incubus experience, after I lost my luggage during my travel, and this letter is to request compensation for my losses.
On October 14, 2015, I traveled on Flight 333 from New York to London. But I was shocked after reaching my destination, and went to the luggage claim area, and discovered that my luggage is missing! I instantly contacted the baggage claim representative (one Frederick Johnson), who assured me that my baggage would be on the way in the next flight and advised me to wait until the next flight lands. I waited for a few hours for the same, but surprisingly, my luggage never arrived.
Finally, Mr. Johnson asked me to fill up a ‘luggage claim form’ when it became apparent that my luggage was gone for good. Soon after, I was assured that I would receive compensation against my luggage within a period of 90 days. However, to my further surprise, that stipulated deadline period is already over almost two months ago, but I still haven’t received any compensation or an email/call from the end of the airlines authority.
Incidentally, my lost luggage contained extremely valuable things, including some important documents and many other expensive items. I have been making phone calls to the British Airways office for an update, but in vain, since nobody could inform me about the present status of my claim!
I am enclosing a list of all the items that my lost baggage contained, and their estimated costs along with (attached); and at this stage, I must insist that, you reimburse me the amount urgently.
Looking forward to hearing from you as soon as possible.